TERMS & CONDITIONS / PRIVACY STATEMENT
TERMS OF SERVICE
PLACING AN ORDER
When you place an order through our website we will post to the address that you have provided. It is very important that you check the address information you have provided, an incomplete address consisting of just a door number and a postcode is not acceptable. You must provide the FULL postal address and ensure that you have included your FULL postcode. Secret Weapon UK will not be responsible for 'lost in post' items due to incomplete or incorrect address details.
PROCESSING, DISPATCH & DELIVERY
Secret Weapon UK knows that you want your products as soon as possible and we do our very best to provide a solid reliable service to every customer which is why we post out on MONDAY, WEDNESDAY & FRIDAY all orders are processed in date order, during busy periods (such as Crufts, Christmas, or discount weekends) we ask you to please allow at least 2-3 working days for the processing and dispatch of your order, thereafter allow 3-5 working days for delivery via Royal mail 48hr tracked service. If you place an order after office hours your order will be processed and shipped on the next shipping day. We do not work on weekends or Bank Holidays. EU & worldwide orders may take longer to arrive depending on the postal service within your country. When your order arrives you must check that you have the items you have ordered and that you are happy with the condition. If for any reason you are unhappy or there is a defect you must notify us within 48hours of delivery so that we can rectify any issues. If you fail to advise us within the specified time we will assume you have accepted the delivery and condition of the Products in question and Secret Weapon UK will have no liability to the Customer with respect to that delivery.
RECEIPTS AND INVOICES
Your purchase receipt will be sent electronically to the email address you supply at checkout. If you have not received your receipt please check the junk mail folder of the email service you use.
Your payment to Secret Weapon UK will appear on your bank/credit card statement as SWUK.
Please be assured that all order and postage records are held by Secret Weapon. If, when you receive your statement you do not recognise the payment, Secret Weapon UK will supply the relevant proof of purchase to your provider upon request.
If you choose to stock our grooming products and wish to purchase in bulk your order must be paid in full and in advance with funds received before we begin to process your order.
Most small orders can be processed and shipped within one week however, we require at least 3 weeks notice for large orders to allow time for the products be created processed and shipped.
We do not promise stockist exclusivity in your country and any advertising or promotion costs of the products that you purchase from us, is your own responsibility. Secret Weapon UK will not be held liable for any costs incurred by you to advertise the products you purchase.
If your payment is not received within the stated time frame for processing and dispatch, Secret Weapon UK has the right to cancel your order with no liability or responsibility on our part for any costs or losses incurred by the stockist.
Stockists are not authorised to make any representations concerning the Products unless confirmed in writing by Secret Weapon UK..
Secret Weapon UK always treats our customers respectfully and expects nothing less in return.
We will always try to help with any queries or questions and are always happy to offer advice on our products and how to use them. We will not tolerate rudeness, aggression, disrespect, threats or intimidation either in person, over the telephone, via WhatsApp messages or email from existing or prospective customers/stockists.
Secret Weapon UK reserves the right to immediately terminate any pre-existing customer/stockist relationship if any of these terms are breached.
On 25th May 2018 the General Data Protection Regulation ("GDPR") came into effect throughout the European Union
Secret Weapon UK is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email: With your permission, we may send you emails about our store, new products and other updates.
How do I consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, your information is saved securely in our database and is not shared or sold on to any 3rd parties.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If, after you opt-in, you change your mind, you may withdraw your for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to send updates and special offers or as otherwise necessary. For these purposes we may contact you via email, telephone or text message. If you do not want us to contact you regarding promotions or discount offers please send an email stating your withdrawal of permission to : email@example.com
Paypal is a direct payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
As stated in our terms of service above all orders are posted with Royal mail 48hr tracked service. If after dispatch your order is returned to us by Royal Mail due to non delivery/collection we will email you to advise of its return using the email address you supplied when you initially placed your order. If you want your order dispatched again you will be responsible the additional postage otherwise you can request a full refund minus postage costs.
If you wish to return an item it must be in an unopened unused condition. Once your return is received and inspected, we will process the refund which will be the cost of the product/s you purchased. Shipping costs are not refundable.
You will be responsible for paying for your own shipping costs to return your order, returns shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £20 you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise we cannot guarantee that we will receive your returned item.
All content and Images are Copyright of Secret Weapon UK. Anyone using this content to promote other products on other websites may be subject to legal action. You are not permitted to download or reproduce any images or text from this website without the express permission of Secret Weapon UK.